Juanita Rollins Coley
Mrs. Corporate America 2022-2024
In 2018, she published her first book “The Corporate Playbook” and is expecting to release her second book currently titled “The Ground Up” in late 2021.
When not writing books, speaking at conferences like SWPP, volunteering at her nonprofits Solid Rock Collaborative and Stand Apart Youth, Juanita can be found harnessing all her skills and knowledge to bring customers a boutique style WFO consulting experience through her team of WFM consultants at Solid Rock Consulting.
Her Story
Also known as the Contact Center Whisperer, Juanita started her journey in WFM back in 2006 as a contact center agent who found a user manual for the Blue Pumpkin WFM system that the center was using. When she asked her manager if they minded her reading and learning about the system, they unexcitingly said “if you really want, go head.” Just like that, Juanita fell in love with the WFM discipline and was down the road to a new passion.
Also known as the Contact Center Whisperer, Juanita started her journey in WFM back in 2006 as a contact center agent who found a user manual for the Blue Pumpkin WFM system that the center was using. When she asked her manager if they minded her reading and learning about the system, they unexcitingly said “if you really want, go head.” Just like that, Juanita fell in love with the WFM discipline and was down the road to a new passion.
The Ms. Corporate America platform is a network of high achieving businesswomen from diverse backgrounds, industries and organizations. Applying for the job of Ms. Corporate America gives a candidate access to a variety of professional development workshops, networking, and community service outreach. We welcome sponsors to attach their image and brand to this amazing initiative dedicated to women who are making their mark in her-story.
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